Bilingual Call Centre Agent

Location: Ottawa, ON (On-site, rotating shifts Monday to Sunday)
Language: Advanced proficiency in English and French, both written and spoken
Duration: May 11, 2026 – November 13, 2026
Background Check Requirement: Criminal record check and full immunization documentation required

About the Opportunity
Join a fast-paced, service-focused team supporting a large public sector healthcare environment where every interaction matters. As a Parking Call Centre Agent, you will play a key role in ensuring patients, visitors, and staff have a smooth and supportive experience navigating parking services during critical moments.

Working closely with a collaborative operations team, you will be the first point of contact for parking-related inquiries and support. This is an opportunity to contribute to a high-impact environment where empathy, responsiveness, and accuracy directly enhance the experience of those accessing essential services.

What’s In It for You
This role offers the chance to build your customer service expertise in a structured, team-oriented setting. You will gain exposure to real-time problem solving, operational systems, and public-facing service delivery. It is an ideal opportunity for someone who thrives in a dynamic environment and values meaningful, people-first work.

Your Responsibilities
• You’ll provide live support to users of parking facilities via intercom and telephone
• You’ll respond to inquiries and resolve parking-related issues using established procedures
• You’ll assist patients and visitors with purchasing and understanding parking pass options
• You’ll diagnose and escalate complex inquiries following standard protocols
• You’ll monitor and manage parking privileges in real time in alignment with policy
• You’ll prepare reports and share relevant updates with supervisors and managers

Skills and Qualifications
• Minimum 3 months of experience in a computerized contact centre environment
• Strong data entry skills with intermediate proficiency in Excel and Word
• Advanced bilingual communication skills in English and French
• Demonstrated customer service, listening, and interpersonal abilities
• High attention to detail with sound judgment and initiative
• Strong time management and organizational skills

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.