Bilingual Claims Support Specialist

Location: Toronto, Ontario (Hybrid, 3 days a week on site)
Language: Bilingual in English and French, both written and spoken
Duration: Contract from May 11th, 2026 to August 15th, 2026.
Background Check Requirement: Required, including handling of sensitive and confidential information
Pay Rate: $23/hour.

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About the Opportunity
Our client in the professional services sector is seeking a compassionate and detail-oriented professional to join their team as a Bilingual Claims Support Specialist. In this role, you will play a critical part in supporting a high-impact claims initiative, ensuring individuals receive timely, accurate, and respectful service throughout the claims process.

Working within a structured, fast-paced environment, you will engage directly with claimants, many of whom may be navigating sensitive or complex circumstances. This role combines administrative precision with emotional intelligence, offering a meaningful opportunity to make a real difference while collaborating with a supportive and mission-driven team.

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What’s in it for You
This is an opportunity to contribute to a purpose-driven initiative where your work has a direct and meaningful impact. You will gain valuable experience in claims processing, stakeholder communication, and compliance within a professional and collaborative environment.

The organization fosters a culture of support, including regular team check-ins and a focus on well-being, ensuring employees feel equipped to manage both the technical and emotional aspects of the role.

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Your Responsibilities

• You’ll manage incoming and outgoing communications, including phone calls, emails, and support tickets, ensuring timely and accurate responses
• You’ll process, review, and verify claims data, maintaining strict attention to detail and confidentiality
• You’ll support claimants by providing clear, empathetic guidance on the claims process and next steps
• You’ll coordinate document collection, follow-ups, and status updates to ensure efficient claim resolution
• You’ll maintain accurate records, perform quality checks, and ensure compliance with privacy and regulatory standards
• You’ll escalate complex or sensitive cases as needed while maintaining professionalism and discretion

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Skills and Qualifications

• 2+ years of experience in claims processing, customer service, call centre, or administrative support roles
• Bilingual proficiency in English and French, both written and spoken
• Strong attention to detail with experience handling sensitive or confidential information
• Excellent communication skills with the ability to demonstrate empathy and professionalism
• Ability to manage high volumes of work in a fast-paced, structured environment
• Emotional resilience and the ability to handle sensitive or challenging conversations

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Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.