Bilingual Customer Service Representative (French/English)

Location: Toronto, ON (Hybrid – a few on-site days per month; fully remote option available for candidates outside the region)
Language: English and French – fluent written and spoken communication required
Duration: 3-month contract (full-time hours) with potential extension or permanency

About the Opportunity

We are seeking a Bilingual Customer Service Representative to support a growing team within the financial services and real estate sector. In this role, you will act as a key point of contact between clients, lenders, and legal partners, ensuring communication is clear, accurate, and timely.

You will be part of a collaborative and fast-paced environment where your ability to stay organized, problem-solve, and deliver exceptional service will directly impact the client experience. This is a great opportunity for someone who enjoys working with people, thrives under pressure, and wants exposure to the real estate lending space.

What’s in it for You

You will join a supportive, team-oriented environment that values reliability, collaboration, and continuous improvement.

You will gain hands-on experience in financial services and real estate operations, working closely with multiple stakeholders.

You will have the opportunity to grow your skills in a high-volume environment with potential for long-term opportunities based on performance.

Your Responsibilities

You will respond to high-volume inbound and outbound calls and email inquiries from clients, lenders, and legal partners.

You will provide accurate and timely information to support transactions and ensure a seamless client experience.

You will manage multiple priorities in a fast-paced environment while maintaining attention to detail.

You will collaborate with internal teams and support colleagues during peak periods, including month-end activities.

You will assist with ad hoc tasks and projects as required to support team objectives.

You will deliver excellent customer service while meeting established KPIs and performance expectations.

Skills and Qualifications

You will have 1+ year of experience in customer service, office support, or financial services, or a recently completed Law Clerk Diploma.

You will have full fluency in both French and English, written and spoken.

You will have strong communication skills and a client-focused mindset.

You will have the ability to stay organized and manage a high volume of work in a fast-paced environment.

You will have strong attention to detail and adaptability to support a variety of tasks.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.