Location: Remote (Canada, Eastern Time hours)
Language: English, professional proficiency in written and spoken communication; French, Spanish, or Portuguese are considered an asset
Duration: 3 months (contract-to-permanent)
Background Check Requirement: Criminal record check and professional references required
About the Opportunity
This is an exciting opportunity to step into a newly created leadership role with a growing, globally connected organization in the customer experience and telesales space. As the team expands across North America, you will play a key role in shaping how a high-performing remote call center operates, supporting both inbound and outbound sales initiatives.
You will collaborate with international peers and lead a team of agents, helping to create meaningful customer interactions that drive business results. This role is ideal for someone who thrives in a fast-paced, people-first environment and enjoys building strong, engaged teams across borders.
What’s In It for You
• A fully remote work environment with a globally connected team
• The opportunity to build and lead a team from the ground up
• Exposure to international markets and leadership collaboration
• A culture that values growth, autonomy, and continuous improvement
• Competitive compensation with potential for long-term career progression
Your Responsibilities
• You’ll lead and support a team of approximately 10 call center agents, ensuring performance goals are met
• You’ll coach and mentor team members, helping them develop their sales and customer service skills
• You’ll oversee both inbound and outbound call activities, driving quality and productivity
• You’ll monitor team performance, analyze results, and implement action plans to improve outcomes
• You’ll collaborate with global team leads and leadership to ensure alignment and consistency
• You’ll act as a key point of support for agents, addressing challenges and fostering engagement
Skills and Qualifications
• 3+ years of experience in a call center environment, with exposure to both inbound and outbound operations
• Previous leadership or supervisory experience is strongly preferred
• Strong communication skills with the ability to motivate and guide remote teams
• Proven ability to manage performance and drive results in a sales-focused environment
• Comfortable working in a remote, collaborative, and fast-paced setting
• Additional language skills such as French, Spanish, or Portuguese are an asset
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
