Help Desk Technician
Job Title: IT Operations / Support/ Systems Analysis
Location: Toronto, Ontario (On-site)
Job Type: Contract (full-time hours), 4 month contract with possible extension
Language: Strong written and verbal communication skills in English
About the Opportunity
Our public sector client in the nuclear energy space is seeking an IT Analyst to support critical infrastructure, systems, and application environments. This role plays a key part in maintaining secure, reliable technology operations that directly impact organizational performance and safety.
You’ll collaborate closely with internal users, technical teams, and external vendors to troubleshoot issues, implement solutions, and enhance system functionality. This is an opportunity to work in a highly regulated, mission-driven environment where your contributions support long-term national initiatives.
What’s in it for You
This is an opportunity to work in a purpose-driven organization where technology directly supports meaningful, long-term projects. You’ll gain exposure to enterprise IT environments, infrastructure projects, and system lifecycle management.
The team fosters a collaborative and supportive environment, with opportunities to expand your technical expertise and contribute to impactful initiatives.
Your Responsibilities
- You’ll monitor and support IT systems, infrastructure, and applications, ensuring optimal performance and security
- In this role, you’ll troubleshoot, diagnose, and resolve system issues while implementing enhancements
- You’ll assist in system design, development, and deployment activities across applications and databases
- You’ll collaborate with users to gather requirements and translate them into technical solutions
- You’ll contribute to documentation, reporting, and training for systems and applications
Skills and Qualifications
- 4+ years of progressive level 1, 2 support with Sharepoint, Intune, OneDrive, knowledge of MS Office suite
- Strong knowledge of systems analysis, application support
- Experience with IT security, system administration, and troubleshooting
- Ability to work with stakeholders to gather requirements and deliver solutions
- Strong communication skills and ability to provide user training and documentation
Why Partner with Altis
If you’ve never worked with a staffing agency before, don’t worry, we make it easy. You’ll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We’ll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
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