Manager, Skip Tracer

Location: Etobicoke, Ontario Hybrid (2–3 days on-site)
Language: Strong written and verbal communication skills in English
Background Check Requirement: Criminal background check, credit check, and employment verification required
Salary: $65,000-$80,000 + with additional monthly/quarterly incentives

About the Opportunity
Our client, a leading organization within Canada’s financial services sector, is looking for a Skip Tracing Manager to join their growing team. This role plays a critical part in supporting recovery and collections efforts by leading a team focused on locating hard-to-reach individuals and associated assets, directly impacting business performance and customer outcomes.

You will collaborate with internal teams and external partners to drive results, improve processes, and ensure compliance in a fast-paced, data-driven environment. This is an opportunity to lead with purpose, mentor a high-performing team, and contribute to a people-first culture that values accountability, innovation, and continuous improvement.

What’s In It for You
Join a workplace that prioritizes flexibility, growth, and well-being. You will benefit from a hybrid work model, strong leadership support, and access to ongoing learning and development opportunities. This organization fosters a culture that values collaboration, recognizes performance, and supports long-term career progression.

Your Responsibilities
• You’ll lead the day-to-day skip tracing function, ensuring consistent execution and strong recovery outcomes
• You’ll manage team performance by setting expectations, monitoring KPIs, and driving productivity and quality
• You’ll analyze performance trends and implement strategies to improve contact success and recovery rates
• You’ll coach and develop a team, providing ongoing feedback, training, and performance management
• You’ll collaborate with internal stakeholders and external vendors to align strategies and optimize results
• You’ll ensure all activities meet regulatory and compliance standards, supporting audits and reporting as needed

Skills and Qualifications
• 3+ years of experience in skip tracing, collections, or asset recovery
• 1+ years of experience leading or supervising a team
• Proven ability to manage performance metrics and achieve operational targets
• Strong analytical, organizational, and problem-solving skills
• Familiarity with skip tracing tools, databases, and investigative techniques is an asset
• Working knowledge of consumer protection, privacy, and collections regulations

Note from the Hiring Manager
We’re looking for someone who brings both leadership and curiosity to the role, someone who can motivate a team while continuously improving how we approach recovery and customer engagement.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.