POS Technical Support Specialist

Location: Toronto, ON, Hybrid, 4 days on-site
Salary: $100,000 – 135,000 per year (relevant to experience)
6 months contract option is also available  - potential to extend up to 3 years 

About the Opportunity
Our client, a large-scale retail organization, is investing in modernizing its in-store technology to deliver seamless and personalized customer experiences. As a POS (GK Software) Specialist, you will play a key role in ensuring point-of-sale systems are optimized, integrated, and aligned with evolving business needs.

You will work closely with cross-functional teams across IT, operations, and customer experience, acting as a trusted subject matter expert. This is an opportunity to make a meaningful impact by improving operational efficiency, supporting front-line teams, and helping shape the future of retail technology.

What’s In It for You
You will join a collaborative and forward-thinking environment that values innovation, inclusion, and continuous improvement. This organization offers strong mentorship, exposure to enterprise-scale systems, and the opportunity to contribute to impactful transformation initiatives.

You can expect a culture that prioritizes employee wellbeing, encourages knowledge sharing, and supports long-term career growth.

Your Responsibilities

• You’ll lead configuration efforts for GK Software solutions, ensuring alignment with business and operational requirements
• You’ll collaborate with internal teams to integrate POS systems with platforms such as SAP and other enterprise tools
• You’ll monitor system performance, troubleshoot issues, and coordinate with vendors to resolve incidents efficiently
• You’ll support system upgrades, patches, and ongoing enhancements to maintain reliability and performance
• You’ll act as a subject matter expert, guiding stakeholders on best practices and system capabilities
• You’ll analyze system data and contribute to reporting that informs business decisions and performance tracking

Skills and Qualifications

• 3+ years of experience working with POS Solutions (GK POS Software is highly preferred), including implementation and configuration
• Experience supporting retail operations or POS environments
• Familiarity with enterprise systems such as SAP, Blue Yonder, or Manhattan Associates
• Strong understanding of system integration, testing, and troubleshooting
• Proficiency in SQL and data analysis tools
• Knowledge of Agile methodologies and data governance practices
• Strong communication skills and the ability to collaborate across technical and business teams

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.