Tenant Services Coordinator

Location: Toronto, ON (On-site, flexible scheduling including one weekend day)
Language: Strong written and verbal English communication required
Background Check Requirement: Criminal background verification required

About the Opportunity
Are you someone who thrives in a fast-paced, people-focused environment and enjoys being the go-to person for solving problems and supporting others? We are recruiting for a Resident Experience Coordinator to join a growing residential property management team supporting a high-volume community with a diverse resident population.

This role is ideal for someone who combines strong customer service instincts with resilience, professionalism, and excellent communication skills. Working closely with residents, maintenance teams, leasing professionals, and property operations, you will play a key role in creating a positive resident experience while helping ensure community standards and operational excellence are maintained.

What’s In It for You
• Join a collaborative team that values accountability, communication, and resident satisfaction
• Gain exposure to all aspects of residential property operations
• Build meaningful relationships with residents and contribute to community engagement initiatives
• Participate in a commission program in addition to base salary
• Work in an environment that encourages growth, learning, and professional development

Your Responsibilities
• You'll serve as a primary point of contact for resident inquiries, concerns, complaints, and service requests
• You'll coordinate maintenance requests, pest control activities, notices, and resident communications
• You'll collect resident payments and support payment-related inquiries and follow-up activities
• You'll act as a liaison between residents, contractors, maintenance teams, and management
• You'll conduct property walkthroughs and identify maintenance, safety, or community concerns
• You'll support move-ins, move-outs, resident retention initiatives, and community engagement activities

Skills and Qualifications
• 2+ years of experience in residential property management, hospitality, resident services, customer service, or a related field
• Experience managing high-volume customer interactions and resolving challenging situations professionally
• Strong communication, conflict resolution, and relationship-building skills
• Ability to remain calm, resilient, and solution-focused in demanding environments
• Strong organizational skills with excellent follow-through and attention to detail
• Proficiency with Microsoft Office; experience with Yardi or similar property management software is an asset
• Post-secondary education in Business, Hospitality, Property Management, Community Services, or a related field is preferred

Note from the Hiring Manager
"We're looking for someone who genuinely enjoys working with people, can handle challenging situations with professionalism, and isn't afraid to take ownership. Success in this role comes from strong communication, resilience, and a commitment to delivering a great resident experience every day."

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.