Bilingual Customer Service Representative

Location: Milton, ON (On-site)
Language: Proficiency in both English and French, with strong written and verbal communication skills required.
Duration: Permanent
Background Check Requirement: A background check will be required.

Pay Rate: $35-$40/hour based on experience.

Hours: 9:30am-6pm.

About the Opportunity

Join a dynamic team as a Bilingual Customer Service Representative, where fast, friendly, and customer-focused service is at the heart of everything we do. You’ll dive into order details, ensuring every interaction delivers exceptional service. As part of a collaborative workplace, you’ll have the chance to connect with colleagues and clients, making a meaningful impact in our community-focused environment.

You will be supported by a culture that values growth and stability. Participate in in-depth training that sharpens your communication and problem-solving skills while building strong, lasting relationships with customers. Your contributions will help shape positive customer experiences as you navigate their needs effectively.

What’s in it for You

Enjoy a workplace that prioritizes mentorship and professional development, providing one-on-one peer mentoring and ample opportunities for career advancement. You’ll also benefit from a vibrant culture that celebrates employee appreciation through regular events, ensuring you feel valued as part of the team. Additionally, you will have access to a range of benefits and perks designed to support your well-being and success.

Your Responsibilities

• You’ll process customer orders, make product recommendations, and handle account inquiries using world-class technology.
• In this role, you’ll become a product and solutions expert, equipped to answer questions about product, pricing, and shipping swiftly and confidently.
• You’ll build strong business relationships with customers through phone, email, and chat, enhancing their experience.
• Understand customer needs and recommend the best solutions, ensuring satisfaction.
• You’ll assist customers in navigating the website and online ordering system.

Skills and Qualifications

• High school diploma or equivalent; a Bachelor's degree is preferred.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is beneficial; however, a willingness to learn is essential—we’ll provide training!
• Bilingual in English and French, fluent in both written and spoken communication.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.