Service Management CMDB Specialist

Location: Toronto, ON, On-site 4 times a week
Language: English, written and spoken required
Background Check Requirement: Eligible to work in Canada and able to complete a corporate background check

About the Opportunity

Altis Recruitment is partnering with a large, well-established public sector organization seeking a Service Management CMDB Specialist to support enterprise IT service management initiatives. Reporting to the Manager, IT Service Management, you will play a key role in ensuring the accuracy, integrity, and strategic value of the ServiceNow CMDB across a complex technology environment.

This is an opportunity to influence how technology assets and services are governed at scale. You will collaborate with cross-functional IT, operations, and business teams to strengthen data governance, improve service visibility, and support transformation initiatives that directly impact communities across Ontario.

What’s in it for You

You will join an organization that values innovation, accountability, and collaboration. This role offers the chance to shape CMDB governance within a large enterprise environment while working alongside experienced service management professionals.

In addition to meaningful work, you will benefit from a comprehensive total rewards package including health and dental coverage, access to an Employee and Family Assistance Program, a defined benefit pension plan, and employee discount programs. It is a workplace that prioritizes wellbeing, inclusion, and long-term career growth.

Your Responsibilities

• You’ll design, implement, and maintain the ServiceNow CMDB architecture aligned with ITIL best practices.

• You’ll lead data governance efforts, ensuring accurate configuration item management, validation, and reconciliation processes.

• You’ll oversee ServiceNow Discovery and Service Mapping configuration to enhance automation, coverage, and service visibility.

• You’ll standardize CMDB processes across lines of business and drive workflow automation and optimization.

• You’ll serve as the CMDB subject matter expert, guiding stakeholders and facilitating workshops and training sessions.

• You’ll develop dashboards, KPIs, and reporting to monitor CMDB health and support informed decision-making.

Skills and Qualifications

• 5+ years of progressive experience in IT service management, including 3+ years managing a ServiceNow CMDB in a large enterprise environment.

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.

• Strong knowledge of ITIL frameworks, with ITIL Foundation Certification preferred.

• ServiceNow Certified System Administrator or CMDB-related certification.
  Experience with large ERP systems.

• Experience working within large, complex, or regulated IT environments.

• Proficiency in ServiceNow CMDB configuration, discovery tools, and data governance practices.

Note from the Hiring Manager

“We’re looking for someone who takes pride in clean, reliable data and understands how powerful a well-governed CMDB can be in driving service excellence across the organization.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.