Customer Service Representative

Altis Recruitment is grateful to partner with our client in the Broader Public Sector to hire a Customer Service Representative for a 3-month contract in North York (fully on-site). We’re seeking highly professional candidates with excellent customer service skills.

Responsibilities:

• Engaging with clients through calls and written correspondence
• Sharing clear and precise details regarding subscription offerings or support
• Addressing concerns and ensuring prompt resolution
• Assessing customer requirements and proposing suitable responses, referring more complicated matters to supervisory staff
• Overseeing client records and maintaining up-to-date information
• Collecting insights and suggestions to enhance service quality
• Maintaining logs and preparing internal summaries
• Notifying leadership about recurring issues or emerging customer patterns

Qualifications:

• Prior experience in a customer service role.
• A quick learner with the ability to learn new systems quickly.
• Previous experience with CRM systems is an asset.
• Strong communication skills, with the ability to maintain a positive and composed tone while handling a wide variety of customer inquiries. 

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.