Service Now Technical Advisor, CMDB

Location: Remote within Ontario or Quebec
Language: English, strong written and verbal communication required
Duration: 1-year contract
Background Check Requirement: Must have Reliability Status clearance

About the Opportunity

Our client, a highly respected public sector institution, is seeking a ServiceNow Technical Advisor specializing in CMDB to support a critical transformation within their service management platform. This role offers the opportunity to contribute to the stability, accuracy, and evolution of enterprise configuration management systems that support national-level operations.

You will collaborate closely with platform leaders, technical teams, and cross-functional stakeholders to enhance CMDB capabilities and data quality. This is an ideal opportunity for someone who enjoys solving complex technical challenges while influencing strategic improvements in a highly structured and regulated environment.

What’s In It for You

• A fully remote role with a collaborative, forward-thinking team
• The opportunity to work on impactful, enterprise-level ServiceNow initiatives
• A culture that values innovation, continuous improvement, and knowledge sharing
• Exposure to advanced ServiceNow capabilities including automation and AI

Your Responsibilities

• You’ll assess the current CMDB environment and develop a roadmap for stabilization and enhancement
• In this role, you’ll identify and implement improvements to CMDB data quality, governance, and controls
• You’ll troubleshoot and enhance existing integrations and interfaces impacting the CMDB
• You’ll lead the development of technical plans, epics, and user stories while tracking progress against milestones
• You’ll provide expert guidance to stakeholders and ensure seamless transition from development to operations
• You’ll explore opportunities to leverage automation and AI capabilities to improve efficiency and data integrity

Skills and Qualifications

• 5+ years of recent experience as a technical lead on ServiceNow implementations
• 5+ years of hands-on experience with ServiceNow CMDB, including data models and CI lifecycle
• Strong experience with Discovery, Service Mapping, and CMDB integrations
• Proven expertise in CMDB data governance, including KPIs, reconciliation, and normalization
• Demonstrated ability to manage multiple priorities and engage diverse stakeholders
• Post-secondary education in a related field

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.