IT Manager
• Location: Ottawa, ON, Hybrid 2-3 days a week onsite
• Language: Strong written and verbal communication in English required, bilingualism in French is an asset
• Background Check Requirement: Criminal record check required
About the Opportunity
Our client, a nationally recognized non-profit organization, is seeking a hands-on Manager, Information Technology to lead and strengthen its technology ecosystem. In this role, you will play a critical part in ensuring systems are secure, reliable, and optimized to support a mission-driven network that makes a real difference in communities across Canada.
You will collaborate with internal teams, external partners, and regional stakeholders to deliver high-quality IT services that enable both employees and volunteers to operate effectively. This is an opportunity to combine technical leadership with purpose, helping modernize systems and improve the way technology supports people on the ground.
What’s In It for You
• A purpose-driven environment where your work directly supports communities across Canada
• A culture that values collaboration, service excellence, and continuous improvement
• Opportunities to lead impactful projects and modernize enterprise systems
• A workplace that encourages innovation, learning, and professional growth
Your Responsibilities
• You’ll manage and mentor a team of analysts across business systems and help desk functions
• You’ll lead day-to-day IT operations, ensuring system reliability, performance, and service excellence across the organization
• Lead the technical administration and maintenance of enterprise-level systems, including the CRM (D365), Volunteer Management System (VMS), Learning Management Systems (LMS), and financial systems (Sparkrock365).
• You’ll manage vendors and service providers, holding partners accountable to performance and delivery standards
• You’ll implement cybersecurity protocols, data governance practices, and business continuity plans
• You’ll collaborate with cross-functional and regional stakeholders to align technology solutions with operational needs
Skills and Qualifications
• 5–7+ years of progressive IT experience, including leadership or management responsibilities
• Experience managing analysts, including business systems and help desk functions
• Strong vendor management experience, particularly with managed service providers
• Post-secondary education in Information Technology, Computer Science, or a related field
• Experience managing enterprise systems and working with external vendors
• Strong understanding of cybersecurity, data governance, and IT operations best practices
• Ability to translate technical concepts for non-technical stakeholders
• Highly organized, collaborative, and solutions-oriented mindset
Note from the Hiring Manager
We’re looking for someone who enjoys being both strategic and hands-on, someone who can build strong relationships while also ensuring our technology environment is reliable, secure, and ready to grow with us.
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
