Bilingual Customer Service Representative (On-site)

Our client in the Insurance sector is seeking a Bilingual (FRENCH) Customer Service Representative, you will be a critical part of our client's team, providing exceptional customer service with fluency in both French and English languages. This role is fully onsite, in Mississauga, and will start out on a contract of 11 weeks with potential to go permanent based on performance. 

100% on site in Mississauga, ON
Monday - Friday between 8am - 6pm (35 hours per week)
Pay Rate: $23.00 per hour 
Requirement to study and complete the LLQP program and exam

Roles and Responsibilities

• Providing customers with exceptional service but answering any inquires that they have in a courteous, knowledgeable and professional manner.
• Problem solving and dealing with situations that arise
• Searching for requested documents and mailing them out to customers/clients
• Organize a variety and large quantities of incoming mail, new business, claims mail, general response mail, street mail, payment due notices
• Responding to inbound inquiries related to insurance products
• Developing expert-level knowledge of  services to assist customers with their inquiries
• Troubleshooting customer complaints and finding solutions to their problems.
• Documenting customer interactions and escalating issues appropriately.
• Adhering to quality standards, procedures, and deadlines.

Qualifications and Experience

• Comfortable in a clerical, data entry role that also involves Customer Service duties
• Bilingual (French and English, must be 100% fluent in both languages) 
• Interest in obtaining LLQP 

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.