Business Analyst

We’re seeking an experienced Application Support Business Analyst to join a major enterprise modernization initiative. The role involves working with enterprise technology systems, optimizing business processes, and supporting solution delivery within a dynamic project environment. This is an exciting opportunity to leverage your expertise in Microsoft Dynamics 365, financial processes, and data-driven reporting tools.

Roles and Responsibilities

• Gather, document, and analyze business, stakeholder, and solution requirements for enterprise systems.

• Support business process modeling, define business rules, and ensure alignment with system capabilities.

• Coordinate data migration and system integration efforts.

• Lead and execute User Acceptance Testing (UAT), including test planning, defect tracking, and stakeholder sign-off.

• Develop and maintain documentation for application support, operational processes, and end-user guidance.

• Collaborate with technical teams and business stakeholders to deliver reporting solutions using tools such as Power BI or SQL.

• Provide subject matter expertise on enterprise system enhancements and issue resolution.

Qualifications and Skills

• Experience with Microsoft Dynamics 365 (Customer Engagement)

• 10+ years of experience as a Business Analyst within enterprise technology environments.

• 5+ years of experience supporting finance-related processes (e.g., invoice processing, ERP integration).

• 5+ years leading UAT and developing BI reports/dashboards.

• Strong documentation skills for technical and business processes.

Education

• Diploma or Degree in Business or IT-related field.

• ITIL Certification

Nice-to-Haves

• Expertise in CRM–ERP integrations, change management, and stakeholder engagement.

• Background in delivering end-user training and creating instructional materials.